实操-与Trafficarmor的交涉

2020-06-08 1 条评论 167 次阅读 3 人点赞

昨天,Trafficarmor发生了自动扣款。

因为FB一直没能开出BM,网赚课程就此停滞,所以上个月就已购买的Trafficarmor始终没派上用场。

本以为只要不付费就会暂停,没想到人家自己动手……

$110/月实在肝疼,于是今天赶紧跟客服沟通。

首先我自己在account中找到了取消了订阅的方法,然后询问客服是否可以退款。客服回答说不可以。

我又询问取消订阅账户会有什么影响。客服回答说如果没有流量进入账户将被禁用。

最后我询问如何重新开启账户。客服回答说如果要再使用需重新订阅并审核账户。审核通过后可正常使用,之前购买的未使用的点击也不会作废。

唉,钱是要不回来了,但好歹还能留着用,也不算血本无归。

具体对话如下:

:I'm going to suspend trafficArmor, but I didn't know that there would be automatic monthly charges.Can I have the deduction returned?

客服

Hello, we have a strict policy not to interfere with billing matters to avoid confusion. It is totally self-serve and we aren't able to add, modify or remove subscriptions for users.

You can cancel any subscription from here: https://trafficarmor.com/amember/member/payment-history

Likewise, you can purchase a subscription from here: https://trafficarmor.com/amember/signup

Minimum commitments for each package is listed here: https://trafficarmor.com/home/pricing.html

Other relevant documents (regarding how deductions are calculated when a subscription is cancelled prematurely, etc.):
https://trafficarmor.com/home/modal/refunds.html
https://trafficarmor.com/home/modal/terms.html

For any billing-relating inquiries, you would have to create a ticket in the interface. Unfortunately, chat support doesn't have access to billing-related data.

:Can I just resubscribe if I want to keep using it?Does the account need to be reviewed?

客服:To protect our platform, accounts with several months of inactivity are automatically disabled. When you're ready to restart, you will have to go through the approval process again to ensure the account wasn't compromised. It usually doesn't take more than a few hours. If you don't want your account to enter a dormant status, you must either be continuously processing clicks "or" maintain any subscription.

:how about several months

客服:Hi! As long as your account is running clicks or traffic is coming in, there is nothing to worry about. Otherwise, your account will get Locked up and you need to go through the approval process again, as per above-stated reasons.

:Will the unused clicks always be valid?Even if the account is disabled?

客服:Yep! After the account was reviewed, clicks purchased before will still be usable.

:If I unsubscribe in June, my account will be disabled next month, right?

客服:Nope, your account will be disabled IF there is no traffic coming in to your campaigns. As long as there is still traffic coming in, it won't be disabled.


PS:感谢某翻译软件!即使很多时候翻译的并不准确,以至于我要更换好几种说法才找到意思相近的翻译词句。

但没有它的帮助,我是真的一句也写不出来……(*/ω\*)

Sunny

这个人太懒什么东西都没留下

文章评论(1)

  • Sunny

    方方面面都要注意呀

    2020-06-10